FAQs

Delivery

  • How long take the pre-order?

    When pre-order it’s made BOO produces the toy that was ordered. It’s production takes 2 to 3 weeks to be made entirely by hand. Each product is made according to order.

  • How long do delivers take?

    The delivery time of each product will vary. Transport companies to Porto, are foreign contracted to provide a service and therefore we are not responsible for any further delays or complications in delivery.

  • Can I track my order?

    Yes, the Track & Trace system from Chronopost allows you to follow up, at all time, your dispatches. Once you have logged in go to Track & Trace, and a simple click allows you to find out all the information you need about your dispatch: status of one or more dispatches, date and time of delivery, receiver’s name, dispatch history, whether there was any kind of incident, digital proof of delivery etc, 24 hours a day, 7 days a week.

Other

  • I want to sell your products, what conditions can you offer me?

    For all professionals, please contact directly with Boo( info@boo-kids.com ) and, together, we can study each case to provide the best possible conditions.

Payment

  • Can I pay my order by bank transfer?

    Yes, please send us an e-mail with the items you wish to buy, and we will send you an order confirmation with our bank information.

Returns

  • The product I received was damage or incorrect, what should I do?

    Please send us some pictures of the damaged goods and the packaging if relevant. We will replace any damaged products free of charge. Just send your pictures and a description of what the problem with the product is to:
    shop@boo-kids.com

    You are entitled to give notice of defects for a period of 90 days.

  • I have to return something, what should I do?

    All you have to do is notify us by e-mail or with the return form within 14 days of receiving the item. Send the items back within 14 days of notifying us. Please fill out the return form that came with the products.

    The Return Address is:

    Lislei, Lda.
    Rua do Almada, 376
    4050-033 Porto
    Portugal